Privacy Policy

Who we are

I Egypt Tours ("we", "us", "our") is an Egypt-based travel agency operating from 21 SAQR Quraish Buildings, Sheraton, El Nozha, Cairo. We design and operate private and tailor-made tours, day excursions, and Nile cruises across Egypt and partner destinations.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at [email protected] or by phone at +20 113 103 1319.

Information we collect

We only collect information that is necessary to plan, deliver, and support your trip. The categories of personal data we collect are:

• Identification details: full name, date of birth, nationality, and passport number where required by hotels, cruise operators, or local authorities.

• Contact details: email address, phone number, WhatsApp number, country of residence.

• Travel preferences: number of travelers, dietary needs, mobility considerations, languages spoken, special requests.

• Booking and payment details: itinerary choices, dates of travel, billing address, partial payment information processed by our secure payment partners (we do NOT store full credit card numbers on our servers).

• Communications: messages exchanged with our planners, calls, WhatsApp chats, and emails for the purpose of organizing and supporting your trip.

• Technical data: IP address, browser type, device information, and pages visited on our website (collected via cookies and analytics — see Cookie Policy).

How we use your information

We use your personal information for the following purposes:

• Booking and trip delivery: confirming reservations with hotels, cruisers, transport providers, and guides; arranging entry tickets; coordinating airport transfers.

• Customer support: answering your questions before, during, and after the trip via email, phone, or WhatsApp.

• Payments: processing deposits and balances through our payment partners (PayPal, Visa/Mastercard, etc.). Payment processors handle card data directly under their own privacy policies.

• Legal compliance: complying with local Egyptian travel regulations, tax obligations, and where applicable visa or border-control requirements.

• Service improvement: analyzing aggregated, anonymized usage to improve the website and our offers.

• Marketing (only with your consent): occasional emails about seasonal offers and new itineraries. You can unsubscribe at any time using the link in any marketing email.

Sharing your information

We share the minimum information necessary with trusted partners who help us deliver your trip:

• Accommodation, cruise, and transport providers — to confirm your booking and meet legal/check-in requirements.

• Local guides and ground handlers — for itinerary delivery on the ground.

• Payment processors (PayPal, Stripe, banks) — to process payments securely.

• Cloud and IT service providers — for hosting, email, and customer-service tooling.

• Authorities — only when required by law (e.g. tourism-tax reporting, visa documentation).

We do NOT sell your personal data, and we do NOT share your data with advertisers or third-party marketers.

International transfers

Some of our IT and email service providers operate from outside Egypt (typically the EU and the United States). When we transfer your data internationally, we rely on standard contractual safeguards approved by relevant data-protection authorities, and we only transfer data necessary to deliver your trip or run our business.

Data retention

We retain your personal data only for as long as needed for the purposes described above:

• Booking-related data: kept for up to 7 years to comply with tax and accounting obligations.

• Marketing data: kept until you unsubscribe or 3 years after your last interaction with us, whichever comes first.

• Website analytics data: retained in aggregated, anonymized form for up to 26 months.

Your rights

You have the right to:

• Access the personal data we hold about you.

• Correct or update inaccurate data.

• Request deletion of your data, subject to legal retention requirements.

• Object to or restrict certain types of processing.

• Withdraw consent for marketing emails at any time.

• Request a copy of your data in a portable format.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Security

We use industry-standard technical and organizational measures to protect your data, including HTTPS encryption across the site, restricted internal access on a need-to-know basis, secure cloud infrastructure with reputable providers, and PCI-DSS compliant payment partners. Despite our efforts, no online service is 100% secure — please contact us immediately if you suspect any unauthorized access to your data.

Children's privacy

Our services are not directed at children under 16. Where minors are part of a booking, the booking is made by a parent or legal guardian who provides the necessary information on the child's behalf. We do not knowingly collect personal data directly from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted at this page with an updated date below.

Contact us

If you have any questions, concerns, or requests regarding your personal data, please contact us:

Email: [email protected]

Phone / WhatsApp: +20 113 103 1319

Office: 21 SAQR Quraish Buildings, Sheraton, El Nozha, Cairo